摘要
情绪表现规范和情绪劳动策略是情绪劳动研究的两组核心概念,员工将采用何种策略应对组织的情绪表现规范?文章基于自我决定理论,探讨不同形式的情绪表现规范对情绪劳动策略的影响以及自主动机的中介效应。研究结果表明,情绪表现规范的正式化程度对深层扮演有倒U形影响,对表层扮演有U形影响;当正式化程度较高和较低时,员工会较多采用表层扮演,较少采用深层扮演;当正式化程度适中时,深层扮演水平最高,表层扮演水平最低。自主动机部分中介了情绪表现规范正式化程度对深层扮演的影响,完全中介了情绪表现规范正式化程度对表层扮演的影响。
Emotional display rules and emotional labor strategies are core constructs of emotional labor.How will employees regulate their emotions in response to emotional display rules? Based on the self-determination theory,this paper examined the impact of the explicitness of emotional display rules on emotional labor strategies and the mediation effect of autonomous motivation.The results show that the explicitness of display rules has an inverted U-shaped relationship on the deep acting level and a U-shaped relationship on the surface acting level.That is,when the explicitness of display rules is high and low,employees tend to adopt surface-level acting more than deep-level acting;when the explicitness of display rules is moderate,employees will adopt deep-level acting more than surface-level acting.Autonomous motivation partially mediates the relationship between the explicitness of display rules and deep-level acting,and completely mediates the relationship between the explicitness of display-level rules and surface-level acting.
作者
程红玲
郭春香
CHENG Hong-ling;GUO Chun-xiang(Business School,Sichuan University,Chengdu 610064,China)
出处
《商业经济与管理》
CSSCI
北大核心
2019年第7期29-38,共10页
Journal of Business Economics
基金
国家自然科学基金项目“网络视角下考虑冲突环境与共情效应的群决策理论与方法”(71871150)
教育部人文社会科学基金项目“关系视角下情绪劳动的产生机制及影响作用研究”(13YJA630011)
中央高校基本科研业务费专项项目“组织内部工作互动过程中员工的情绪劳动研究”(SKQY201416)
关键词
情绪劳动
深层扮演
表层扮演
情绪表现规范
自主动机
emotional labor
deep-level acting
surface-level acting
emotional display rules
autonomous motivation
