摘要
手段目的链理论通过用户个人感知来解释产品或服务手段与目的间的因果关系。本研究对手段目的链的理论发展以及在信息产品及服务设计中的应用进行述评,并对该理论在信息产品及服务设计中的应用领域进行展望。研究发现,现有研究主要集中在信息产品及服务的概念设计、属性研究和质量研究三大方面。此外,在信息产品及服务设计中运用手段目的链理论的研究方法有待完善,对于新兴的研究领域需要给予一定的关注。未来研究可以在决策支持、人机交互、信息组织和战略管理等领域进行深入探究。
Means-end chain theory explained the means and purpose of products or services through the personal perception of users.The study reviewed the development of means-end chain theory and its application in the design of information products and services.Besides,the application of this theory in information product and service design was prospected.The study found that the existing researches mainly focused on the conceptual design,attribute and the quality of information products and services.The method of means-end chain theory in the design of information products and services research needed to be improved and the emerging field need to be given a certain attention.Future research could concentrate on decision support,human-computer interaction and information organization and strategic management.
作者
苏怡
袁勤俭
Su Yi;Yuan Qinjian(School of Information Management,Nanjing University,Nanjing 210023,China)
出处
《现代情报》
CSSCI
2018年第9期163-168,共6页
Journal of Modern Information
基金
2017年度江苏省社会科学基金项目"学术虚拟社区知识交流的效果评价研究"(项目编号:17TQB003)
关键词
手段目的链理论
信息产品及服务设计
管理信息系统
研究述评
means-end chain theory
design of information products and services
management information systems
research review
