摘要
目的探讨品管圈活动对护理人员临床工作质量的影响。方法随机抽取河南中医药大学第一附属医院40名临床护理人员参与本次研究,收集并统计2017年1月相关护理人员的延迟下班率、护理满意度、投诉率及不良事件发生率。于2017年2—7月对入组护理人员定期进行品管圈活动知识培训,并于2017年7月收集并统计当月护理人员的个人投诉率、不良事件发生率、护理满意度、延迟下班率等相关数据。运用χ2检验对组圈前后数据进行统计学分析。结果组圈前护理满意度为87.5%(63/72),投诉率为11.1%(8/72),不良事件发生率为8.3%(6/72),延迟下班率为56.9%(41/72);组圈后护理满意度为97.3%(73/75),投诉率为1.3%(1/75),不良事件发生率为0.0%(0/75),延迟下班率为40.0%(30/75)。组圈后护理满意度高于组圈前,投诉率、不良事件发生率及延迟下班率低于组圈前,差异有统计学意义(P<0.05)。结论运用品管圈能有效提高临床护理人员的工作质量,值得推广。
Objective To explore and elaborate the relationship between(quality control circle)QCC and working quality of nursing stuff.Methods Forty nursing staff from the First Affiliated Hospital of Henan University of Chinese Medicine were randomly selected in this research.The delayed work rate,nursing satisfaction,complaint rate and incidence of adverse events of nurses in January of 2017 were collected and statistically analyzed.From February to July of 2017,the QCC activity knowledge training for the enrolled nurses was conducted regularly,and the personal complaint rate,incidence of adverse events,nursing satisfaction and delayed work rate of the nurses were collected and counted in July of 2017.Chi square test was used to analyze the data before and after the group.Results Before QCC,nursing satisfaction,complaint rate,the rate of adverse events and delay rate to work were 87.5%(63/72),11.1%(8/72),8.3%(6/72),56.9%(41/72),respectively.After QCC,nursing satisfaction,complaint rate,the rate of adverse events and delay rate to work were 97.3%(73/75),1.3%(1/75),0.0%(0/75),40.0%(30/75),respectively.Nursing satisfaction after QCC was higher than before QCC,complaint rate,the rate of adverse events and delay rate to work were lower than before QCC,and the differences were statistically significant(P<0.05).Conclusion QCC is a scientific quality management tool,which can effectively improve the working quality of clinical nurses.QCC deserves to scale up continuously in the whole hospital.
作者
时新萍
秦元梅
Shi Xinping;Qin Yuanmei(The First Affiliated Hospital of Henan University of Chinese Medicine,Zhengzhou 450000,China)
出处
《河南医学研究》
CAS
2018年第5期797-799,共3页
Henan Medical Research
关键词
品管圈
护理
工作质量
quality control circle
nursing
working quality
