1Juran JM,Gryna FM.Quality planning and analysis;The RELQUAL scale:a measure of relationship quality in export market ventures[].Bus Res.2005 被引量:1
2Barnes SJ,Vidgen R.An evaluation of cyber bookshops:The WebQual method[].International Journal of Electronic Commerce.2001 被引量:1
3Wolfinbarger M,,Gilly MC.eTailQ:dimensionalizing,measuring and predicting etail quality[].Retail.2003 被引量:1
4Menter M L,Ostrom A L,Roundtree R I,et al.Self-service technologies: Understanding customer satisfaction with technology-based service encounters[].Journal of Marketing.2000 被引量:1
5Parasuraman, A,Zeithaml, V. A,Malhotra, A.E-S-QUAL:A multiple-item scale for assessing electronic service quality[].Journal of Service Research.2005 被引量:1