摘要
服务是图书馆的核心工作之一。借还书台是图书馆的窗口,其服务质量是读者评价图书馆服务水平的直接标准。因此,优化借还书台人员配置,提高服务质量,对提升图书馆的服务水平起着至关重要作用。本文以宜宾学院图书馆为例,分析了高校图书馆借还书台工作的特点及存在的问题,探索了借还书台人员优化配置的一般方法。通过公开选聘,提高待遇,进行业务及礼仪培训等,显著提高了借还书台的服务质量。
Service is one of the core tasks of libraries. Borrowing and returning library desk is the window of the library,and its service quality is the direct standard for readers to evaluate the service level of the library. Therefore,optimizing the staffing of the borrowing and returning desk and improving the service quality play an important role in improving the service level of the library.Taking the library of Yibin University as an example,this paper analyzes the characteristics and existing problems of the work of borrowing and returning desks in university libraries,and probes into the general methods of optimizing the allocation of borrowing and returning desk personnel. The service quality of borrowing and returning bookshelves has been significantly improved through open recruitment,better treatment,business and etiquette training.
作者
文广
张维
罗通
WEN Guang;ZHANG Wei;LUO Tong(Library of Yibin University,Yibin 644000,China)
出处
《当代教研论丛》
2018年第9期82-83,共2页
contemporary Teaching and Research
关键词
高校
图书馆
优化配置
服务
University
Library
Optimal allocation
Service
