摘要
目的探讨医院服务创新对患者满意度的影响价值。方法选2015年2月—2016年2月的60例患者作为对照组,选2016年10月—2017年12月我院的患者60例作为实验组,对照组给予常规的服务措施,实验组给予改良后的服务措施。结果实验组患者对护理服务的满意度要显著高于对照组,两组数据差异显著(P<0.05)。实验组医患沟通的评分、正性心理的疏导、医疗服务的态度与护理服务的态度评分要显著高于对照组,两者差异明显(P<0.05)。结论若要提升患者对医院服务的满意度,提高医院服务的质量,需要开展相应的医疗服务创新的工作。
Objective To explore the value of hospital service trauma on patient satisfaction. Methods 60 patients from February 2015 to February 2016 were selected as the control group. 60 patients from October 2016 to December 2017 in our hospital were selected as the experimental group. The control group was given routine service measures. The experimental group was given improved service measures. Results Satisfaction of patients in the experimental group to the nursing service was significantly higher than that in the control group. There was significant difference between the two groups（P〈0.05）. The doctor-patient communication scores, positive psychological counseling, attitudes to medical services, and attitude scores for nursing services in the experimental group were significantly higher than those in the control group. There was a significant difference between the two groups（P 〈0.05）. Conclusion To improve patients’ satisfaction with hospital services and improve the quality of hospital services, it is necessary to develop corresponding medical service innovation.
作者
黄蓉
HUANG Rong(Service Center, Nanping First Hospital, Nanping Fujian 353000, Chin)
出处
《中国卫生标准管理》
2018年第10期181-183,共3页
China Health Standard Management
关键词
医院服务
创新
满意度
影响价值
护理服务态度
医患沟通
hospital service
innovation
satisfaction
impact value
nursing service attitude
doctor-patient communication
