摘要
目的将优化护理流程在门诊护理管理中的应用价值进行评价。方法选取2016年5月至2017年9月我院门诊区收治的600例就诊患者作为此次分析对象,随机均分为研究组和对照组,各自为300例。根据不同管理模式,将其分为研究组和对照组,研究组实施优质护理管理模式,对照组实施传统护理管理模式。对比两组模式的应用价值。结果研究组门诊流程满意度、护理服务满意度、候诊时间满意度均高于对照组(P<0.05);而研究组投诉率明显低于对照组(P<0.05),差异存在统计学意义。结论优化护理流程能够提升门诊护理管理工作质量,显著提高患者就诊满意度,降低门诊投诉率。
Objective To evaluate the application value of optimizing nursing process in outpatient care management. Methods From May 2016 to September 2017, 600 cases treated in outpatient department of our hospital were selected as the analysis object and randomly divided into study group and control group with 300 cases in each group. According to different management modes, it was divided into the study group and the control group, the study group was given the quality nursing management mode and the control group was given the traditional nursing management mode. The application value of the two modes was compared. Results The outpatient procedure satisfaction, nursing service satisfaction and waiting time satisfaction were significantly higher in the study group than in the control group（P〈0.05）. However, the complaint rate in the study group was significantly lower than that in the control group（P〈0.05）. There was a statistically significant difference. Conclusion Optimized nursing process can improve the quality of outpatient nursing management, significantly improve the satisfaction of patient visits and reduce the out-patient complaints rate.
作者
普敏芬
贾春花
PU Min-fen;JIA Chun-hua(Yuxi Municipal Hospital of T.C.M, Yuxi, Yunnan, 653100)
出处
《智慧健康》
2018年第4期13-14,共2页
Smart Healthcare
关键词
门诊护理管理
优化护理流程
投诉率
Outpatient care management
Optimization of nursing process
Complaint rate
