摘要
口腔专科医院医疗纠纷发生与解决具有独特性,传统的医疗纠纷处理模式不利于纠纷及时、有效地解决。在门诊科室设立值班主任,明确其医疗纠纷第一责任人地位,要求参与科内纠纷首次接待,提高了医疗纠纷解决效率,并为科室发展储备了后备人才,营造了全员参与质控管理的氛围。
The medical disputes in stomatological hospital has its unique characteristics, and the traditional resolution measures could not solve efficiently or effectively. The duty supervisor was set in outpatient departments which was the first person responsible for the medical dispute management. The duty supervisor was asked to participate the first reception of the medical dispute. The system increased the efficiency on solving medical disputes, developed the reserved talents [or departments, and created the atmosphere of all staff participating medical quality management.
出处
《中国卫生质量管理》
2018年第1期48-50,共3页
Chinese Health Quality Management
基金
南京市医学科技发展重点项目(编号:zkx15035)
南京市第七批科技发展计划项目(201507043)
关键词
口腔专科医院
医疗纠纷
值班主任
Stomatological Hospitall Medical Disputei Duty Supervisor
