摘要
快递服务业快速发展的同时也带来了一系列问题,包括行业管理混乱、企业发展参差不齐、从业人员综合素质较低、快递服务中的权益保护立法层次不高、法律适用性不强等。究其原因,主要是行业准入门槛较低、行业监督管理不善、服务协调机制缺失和保密服务意识不强等因素引起的。因此,建议从加大经营检查力度、提高服务质量、完善监督管理机制、健全赔偿机制和明晰监管部门职责等方面予以改进,以推动我国快递服务业的健康发展,保护消费者的合法权益,实现客户与企业的双赢。
This paper analyzes the current problems in the courier industry in our country and the status quo of the legislation, and finds that there is a serious violation of the rights and interests of consumers in the industry. Based on this analysis, the reasons for the problems are analyzed in depth and the suggestions for improvement are put forward. To promote the healthy development of courier service in China, we must protect the legitimate rights and interests of consumers so as to achieve a win-win situation for both the consumers and the business.
出处
《广东开放大学学报》
2017年第6期64-67,共4页
JOURNAL OF GUANGDONG OPEN UNIVERSITY
关键词
快递服务业
侵权
消费者权益保护
法律对策
courier service
infringement
protection of consumers＇ fights and interests
legal countermeasures
