摘要
目的总结风险管理在眼科日间手术中心各项工作具体实施中的作用和实施效果。方法 2012年10月8日首都医科大学附属北京同仁医院眼科中心成立日间手术中心,在其运营过程中从硬件、岗位、文件、流程以及服务等方面运用风险管理,并对期间发生的不良事件进行分析探讨,找出在工作过程中的欠缺与隐患,提出并细化相应的风险管理干预措施。对2012年10月8日—2015年6月30日日间手术中心手术例数、院内感染、护理不良事件及患者满意度进行分析。结果该期间共完成眼科日间手术52 073例,无院内感染发生,共发生护理不良事件2例。2013年、2014年、2015年患者满意度分别为98.09%、98.22%、99.85%。结论在眼科日间手术中心运用风险管理,可以有效降低护理工作中不良事件的发生,提高工作效率,有助于建立健全科内护理安全环境,改善医护患关系,提高患者满意度。
Objective To summarize the role and implementation effect of risk management in Ophthalmic Day Surgery Center. Methods Since the establishment of Ophthalmic Day Surgery Center on October 8 th, 2012, risk management was implemented in the aspects of hardware management, post setting, file management, operating process,service, etc., and the adverse events occurred in the period were analyzed to find out the defectiveness and hidden dangers in the working process, and then refined intervention measures were put forward and carried out. The surgical amount,occurrence of nosocomial infections and nursing adverse events, and patients satisfaction from October 8 th, 2012 to June30 th, 2015 were analyzed. Results During this period, 52 073 ambulatory operations were completed, with no nosocomial infection and 2 cases of nursing adverse events. The patients satisfaction in 2013, 2014, and 2015 was 98.09%,98.22%, and 99.85%, respectively. Conclusion The implementation of risk management in Ophthalmic Day Surgery Center can effectively reduce the occurrence of adverse events in nursing work, improve work efficiency, help to establish and improve the nursing security environment, improve the nurse-patient relationship, and improve patients satisfaction.
出处
《华西医学》
CAS
2017年第11期1680-1683,共4页
West China Medical Journal
基金
首都医科大学附属北京同仁医院院内基金护理专项(2015-YJJ-HLL-002)
关键词
眼科日间手术中心
风险管理
实施效果
Ophthalmic Day Surgery Center
Risk management
Implementation effect
