摘要
公域申诉专员起源于瑞典,因其优越性而扩展到全世界。由于公域申诉专员的广泛影响,一些私人部门也开始引入申诉专员,作为纠纷解决的一种方式用于处理来自客户的投诉。公域申诉专员与私域申诉专员在以下五个方面具有显著的区分:法律属性,管辖范围,服务的范围,设立的法基础、批准和任命机关,做出建议或决定的拘束力。应当以申诉专员为突破口,发展各种申诉专员,践行事先预防与事后救济一体的理念,提供高效、便捷的权利救济方式,以实现中国的"良法+善治"。
Public ombudsman originated in Sweden, and spread throughout the world because of its superiority. Due to the wide influence of public ombudsman, a number of private sectors introduced the ombudsman, as a means of dispute resolution for handling complaints from customers. Public ombudsman and private ombudsman had significant distinctions in the following five areas： attributes of law; jurisdiction; scopes of services; the foundations established by law, and the authorities approved or appointed; the bindings of recommendations or decisions. We should use ombudsman as a breakthrough, develop various ombudsman, practice the concept of beforehand prevention and relief afterwards, provide efficient and convenient ways of right relief to achieve China＇s ＂good law ＋ good governance＂.
出处
《西安财经学院学报》
CSSCI
2017年第6期107-113,共7页
Journal of Xi’an University of Finance & Economics
基金
上海财经大学2015年研究生创新基金项目"金融申诉专员制度研究"(CXJJ-2015-382)
