摘要
目的探讨儿科门诊护理管理中的人性化服务应用。方法随机将患儿分为两组,并且对比两组服务人员的护理质量、治疗差错率、缺陷率、投诉率、安全事故的发生机率等。结果观察组患儿服务人员的护理质量比观察组要优异,治疗差错率、缺陷率、投诉率均比对照组低,数据差异具有统计学意义(P<0.05)。结论在对儿科门诊患者进行护理的过程中,使用个性化服务能够有效提高患儿及家属对护理人员的满意度P。
Objective To explore the application of humanized service in pediatric outpatient nursing management. Methods The children were divided into two groups randomly, and the nursing quality, treatment error rate, defect rate, complaint rate and the probability of occurrence of safety accidents were compared between the two groups. Results The quality of nursing staff of the observation group was better than that of the observation group. The error rate, defect rate and complaint rate were lower than those of the control group, the difference was statistically significant （P 〈 0.05）. Conelusion In the course of nursing care for pediatric outpatients, the use of personalized service can effectively improve the satisfaction of nurses and their families to the nursing staff.
出处
《中国卫生标准管理》
2017年第12期190-191,共2页
China Health Standard Management
关键词
门诊护理
管理
人性化
服务
outpatient care
management
humanization
service
