摘要
目的了解北京市社区卫生服务机构医务人员的工作满意度现状,为政府决策提供数据参考。方法依据2015年度北京市社区卫生服务机构名单进行分层随机抽样,共抽取了90个社区卫生服务中心、144个社区卫生服务站。采用整群抽样方法,选取以上社区卫生服务机构调查当日在岗的所有医务人员为研究对象。通过文献检索、专家深度访谈、个人访谈等方法,构建社区卫生服务机构医务人员工作满意度综合评价指标体系,在此基础上设计调查问卷。调查问卷的主要内容包括社区卫生服务机构医务人员的基本情况和工作满意度情况(包括工作本身、工作成就感、办公环境、工资水平、单位人际关系、工作压力和身体健康、忠诚度与推荐度、工作总体满意程度8个维度)。于2015年9—11月,采用调查问卷进行调查。共发放问卷2 470份,回收有效问卷2 412份,问卷的有效回收率为97.65%。结果 2015年北京市社区卫生服务机构医务人员工作满意度综合评价指数得分为(72.68±13.87)分。工作本身、工作成就感、办公环境、工资水平、单位人际关系、工作压力和身体健康、忠诚度与推荐度、工作总体满意程度8个维度的得分分别为(73.91±15.47)、(87.41±15.44)、(74.71±18.23)、(61.78±21.79)、(81.30±16.32)、(67.06±13.41)、(70.51±20.39)、(83.82±13.82)分。16个区县社区卫生服务机构医务人员的工作满意度综合评价指数得分比较,差异有统计学意义(P<0.05)。不同区县性质、文化程度、岗位、工作关系的社区卫生服务机构医务人员的工作满意度综合评价指数得分比较,差异有统计学意义(P<0.05);不同性别、年龄、职称的社区卫生服务机构医务人员的工作满意度综合评价指数得分比较,差异无统计学意义(P>0.05)。结论北京市社区卫生服务机构医务人员的工作满意度水平有待进一步提高。应通过提高社区卫生�
Objective To investigate the level of job satisfaction of community medical staff in Beijing,so as to provide a reference for the formulation and enaction of relative policies by the government. Methods A questionnaire survey was conducted in this study. We developed the questionnaire based on a comprehensive evaluation index system of job satisfaction of community medical staff constructed on the basis of literature researching,results of intensive expert and personal interviews and so forth,which consists of community medical staff＇ s baseline characteristics and job satisfaction（8 dimensions of satisfaction with the job itself,sense of achievement in job,satisfaction with working environment,salary,interpersonal relationship in the unit,work stress and physical health,job loyalty and recommendation,and overall job satisfaction）. Using stratified random sampling,from the name list of community health service institutions in Beijing（2015）,we selected 90 community health service centers（CHSCs） and 144 community health service stations（CHSSs）. Then,from these selected CHSCs and CHSSs,we selected all the community medical staff（n = 2 470） on duty on the survey day as the subjects of this study by cluster sampling. The questionnaires were handed out to the 2 470 subjects between September and November 2015,and 2 412 valid ones were returned,with a response rate of 97. 65%. Results Among the community medical staff in Beijing surveyed in 2015,the mean scores of comprehensive evaluation of job satisfaction, satisfaction with the job itself, sense of achievement in job,satisfaction with working environment,salary,interpersonal relationship in the unit,work stress and physical health,job loyalty and recommendation and overall job satisfaction respectively were（72. 68 ± 13. 87）,（73. 91 ± 15. 47）,（87. 41 ± 15. 44）,（74. 71 ± 18. 23）,（61. 78 ± 21. 79）,（81. 30 ± 16. 32）,（67. 06 ± 13. 41）,（70. 51 ± 20. 39）,（83. 82 ± 13. 82）. Mean scores of comprehensive evalua
出处
《中国全科医学》
CAS
北大核心
2017年第4期411-418,共8页
Chinese General Practice
关键词
社区卫生服务
卫生人员
工作满意度
北京
Community health services
Health personnel
Job satisfaction
Beijing
