摘要
目的探讨柔性管理在门诊管理中的实施价值。方法 2013年1月至2015年10月,对新疆自治区人民医院门诊部实施柔性管理模式,对实施前后门诊管理工作质量的变化进行记录与对比。结果柔性管理实施之后,医护人员对门诊服务的满意度显著高于实施前,差异有统计学意义(P<0.05);柔性管理实施之后,门诊患者对门诊管理的满意度显著高于实施前,差异有统计学意义(P<0.05)。结论在门诊管理工作中实施柔性管理不但可以提升医护人员的满意度,还能提升患者的满意度,从整体上提升门诊管理工作质量,值得推广。
Objective To explore the flexible management in the outpatient service management in the implementation of value. Methods From January 2013 to October 2015,In our hospital outpatient department to implement flexible management pattern,outpatient management quality changes before and after the implementation of records and contrast. Results After flexible management implementation,medical personnel for outpatient service satisfaction is significantly higher than before（ P〈 0. 05）; Flexible management implementation,outpatient management of outpatient satisfaction was significantly higher than that of before the implementation（ P〈 0. 05）. Conclusion The implementation of flexible management in the clinic management can not only improve staff＇ s satisfaction,also can improve the patient＇ s satisfaction,from the overall improving the quality of outpatient service management work,is worth promoting.
出处
《中华胃食管反流病电子杂志》
2016年第1期44-45,共2页
Chinese Journal Of Gastroesophageal Reflux Disease(Electronic Edition)
关键词
柔性管理
门诊管理
实施价值
Flexible management
Outpatient service management
The implementation of value
