摘要
依据信息技术服务标准的能力模型,基于能力四要素,结合企业实践,面向不同的IT服务能力类型和IT服务能力建设干系人,以需求为导向,结果为度量,提出了IT服务能力建设框架。该框架主要包括建设管理、能力建设内容和能力建设保障三部分内容,旨在指导后续ITSS的能力模型构建,并帮助企业提升自身服务能力。
Based on the the ability model of information technology service standards and the four elements of ability, combined with the enterprise practice, oriented to different IT service types and IT service ability construction stakeholders, guided by the demand and measured by output, this paper puts forward an IT services framework for ability construction. The framework mainly includes three part of the contents： ability construction management, ability construction content and ability construction guarantee. It is designed to guide the construction of a follow-up ITSS ability model, and help enterprises to enhance their service ability.
出处
《信息技术与标准化》
2016年第10期34-36,共3页
Information Technology & Standardization
关键词
信息技术服务
能力建设
能力管理
离散性服务
连续性服务
information technology service
ability construction
ability management
discrete service
continuous service
