摘要
服务蓝图是服务设计和服务质量管理领域中常用的一种设计工具。文章介绍了服务蓝图的涵义和构成,通过业务过程分析和关键点识别与创新,探讨其在高校图书馆新生入馆教育服务创新中的应用。
Service blueprint is a frequently used designing means in service designing and service quality controlling. This paper makes an introduction to the connotation and formation of service blueprint and makes an analysis the application of it in service innovation in terms of the librarian education for college freshmen by analyzing operating process and recognizing and innovating the key points and.
出处
《梧州学院学报》
2016年第3期58-62,共5页
Journal of Wuzhou University
基金
梧州学院院级科研项目(2014C030)阶段性研究成果
关键词
服务蓝图
高校图书馆
新生入馆教育
Service blueprint
Libraries of universities
Librarian education for college freshmen
