摘要
目的探讨开展品管圈活动对推动精神科实施优质护理服务的作用。方法对开展品管圈活动前（2013年度，活动前组）及活动后（2014年度，活动后组）患者、护理人员的不良事件发生率，患者家属、护理人员的满意度进行对比分析。结果活动后组患者及护理人员不良事件发生率显著低于活动前组（P〈0．05），患者家属及护理人员满意度显著高于活动前组（P〈0．01）。结论在精神科开展品管圈活动有利于改善护患关系，提高护理效果及安全性，减少不良事件的发生。
Objective To investigate the roles of developing quality control circle （QCC） activity in pro- moting psychiatric high quality nursing service. Methods Incidences of adverse events in patients and nurses as well as families＇ and nurses＇ satisfactions were contrastively analyzed between pre- （2013, pre- QCC group） and post-QCC （2014, post-QCC group）. Results The incidences of adverse events in patients and nurses were significantly lower （P〈0.05） and families＇ and nurses＇ satisfactions higher （P〈0.01） in post- than in pre-QCC group. Conclusion QCC activities are beneficial to the improvement of nurse-patient relationship, boost nursing effect and safety, and lower the development of adverse events.
出处
《临床心身疾病杂志》
CAS
2016年第2期157-158,共2页
Journal of Clinical Psychosomatic Diseases
关键词
精神科
品管圈
优质护理
不良事件
满意度
Department of psychiatry
QCC
high quality nursing
adverse event
satisfaction
