摘要
研究目的:随着信息服务技术的成熟,信息服务协同控制已经成为铁路企业内部控制领域新的热点。本文从拓展铁路企业基础设施建设、完善铁路服务价值链条的角度出发,旨在提出符合铁路企业特点的信息服务协同控制技术框架,以期为建立新型的铁路企业信息服务治理结构提供参考依据。研究结论:(1)通过构建跨业务职能部门的铁路企业IT服务架构委员会来规划、指导、监督铁路IT服务项目的运营;(2)利用基于SLA的契约来约束铁路企业IT服务协同控制中的机会主义行为;(3)引入改进的COBIT框架可以对铁路IT服务协同控制中不同优先等级的目标进行清晰的分类;(4)要实施全面的IT服务价值追踪机制,以激励协同控制中的利益相关方;(5)利用IT服务协同控制技术框架可以使得甲企业IT服务决策机制更加透明有效,同时降低IT服务过程中的风险。
Research purposes ： As information technology matures, cooperative control of information technology service has become the new hot spot in the field of railway corporate governance. From the perspective of expansion of the railway infrastructure construction and of improvement railway services value chain, this paper aims to propose the information technology services cooperative control framework which fits the characteristics of the railway enterprise in order to provide a reference for establishing a new information service governance structure. Research conclusions：（ 1 ）Build the railway enterprise IT services architecture committee to plan, guide and supervise the project of IT services in railway enterprise. （2） Use the SLA to prevent opportunistic behavior contract in the cooperative control of IT services in railway enterprise. （3） Introduce the COBIT for different priority levels of target location in the cooperative control of IT services in railway enterprise. （4） Implement services worth tracking mechanisms encourage stakeholders in the cooperative control of IT services in railway enterprise. （5） Make enterprise IT services transparent and effective in decision -making and reduce risk by using IT services cooperative control technology framework.
出处
《铁道工程学报》
EI
北大核心
2015年第12期103-110,共8页
Journal of Railway Engineering Society
关键词
铁路企业
IT服务
协同控制
技术框架
railway enterprise
IT services
cooperative control
technical framework
