摘要
患者信任分为对接诊医生的特殊信任和对医疗体系的普遍信任。理论和实证研究都表明,患者对医疗体系的普遍信任分为"对医务人员职业群体的信任"和"对医疗卫生制度的信任"两个维度。本文研制的患者普遍信任量表有较好的信度和效度,可以在今后的进一步研究中使用。此外,本文还研究了增进患者普遍信任的途径,并在数据分析的基础上,提出了相应的策略与建议。
The doctor-patient relationship is not ordinary consumption relationship,but a kind of principal-agent relationship that＇s based on trust,and the trust is the basis for the doctor-patient relationship.Other studies have shown that：patients＇ trust is divided into the special trust on some doctors as well as the generalized trust on the medical system.The paper emphasizes the dimensional structure of patients＇ generalized trust and the route of increasing patients＇ generalized trust.Both the theory and practical research in this paper have shown that：patients＇ generalized trust on the medical system is divided into two dimensions of ＂the trust on the occupational groups of medical personnel＂ and ＂the trust on the health care system＂.The scale of patients＇ generalized trust that＇s researched in the paper has good reliability and validity,which can be used in the follow-up further research.Based on the above mentioned research achievements,the paper holds that we need to pay attention to two aspects that the occupational image of medical personnel shall be remolded and the health care system shall be perfected in order to increase patients＇ generalized trust.For current medical environment,taking patients as the center and enhancing patients＇ satisfaction is the foundation to enhance the occupational image of medical personnel.Taking patients as the center,the meaning of survival and life quality shall be concerned,not only to cure the physical diseases,but also to assist patients for establishing good mental state and good social adaptability.Hospitals shall analyze and satisfy patients＇ recovery,emotion and social demands so as to comprehensive enhance the perceptive value of patients and improve patients satisfaction according to the requirement characteristics of patients＇ satisfaction.Besides,the medical personnel shall sufficiently respect patients＇ selection rights on the medical service and the informed consent right due to the information asymmetry.The following three aspe
出处
《经济管理》
CSSCI
北大核心
2015年第12期163-170,共8页
Business and Management Journal ( BMJ )
基金
北京大学医学部中美医师职业精神研究中心基金项目"患者对于医生一般信任及人际信任的理论与实证研究"(PUHSC-MPC1301)
关键词
患者
普遍信任
普遍信任的结构
医患关系
patients
general trust
structure of general trust
relationship between doctors and patients
