摘要
目的探讨全面质量管理在骨科病区护理中的应用价值。方法运用回顾性方法,在实施全面质量管理前后各选取80名骨科患者和32名骨科护士,分别为普通护理管理组和全面质量管理组。比较两组临床相关指标差异。结果全面质量管理组的基础护理、骨科专科护理、病房管理、护理安全、健康宣教、护理文书和服务礼仪合格率均高于普通护理管理组(P<0.05);其护士理论考核成绩和工作满意度同样高于普通护理管理组(P<0.05);同时其患者住院天数和并发症发生率均低于普通护理管理组,而患者满意度水平高于普通护理管理组,两组间差异比较均具有统计学意义(P<0.05)。结论全面质量管理能有效提高骨科临床护理质量,提高临床护士的理论知识和工作满意度,减少患者的住院时间和并发症发生率,提高患者满意度。
Objective To explore the application value of total quality management in nursing in the orthopedic ward. Methods Retrospective method was adopted. 80 orthopedic patients and 40 orthopedic nurses were selected before and after the implementation of total quality management respectively as ordinary care management group and total quality management group. The clinically relevant indexes were compared between the two groups. Results Qualified rate of primary care, orthopedic care, ward management, nursing safety, health education, nursing instruments and service etiquette in total quality management group were higher than that in ordinary care management group （P〈0.05）; theoretical examination results and job satisfaction in total quality management group were also higher than that in ordinary care management group （P〈0.05）; the length of hospital stay and incidence rate of complication in total quality management group were shorter and lower than that in ordinary care management group, while the patient satisfaction in total quality management group was higher than that in ordinary care management group, and the differences were statistically significant （P〈0.05）. Conclusion Total quality management can enhance the quality of clinical nursing orthopedics, improve theoretical knowledge and job satisfaction of clinical nurses, shorten hospital stay, decrease incidence rate of complication, and improve patient satisfaction.
出处
《医院管理论坛》
2015年第11期39-42,共4页
Hospital Management Forum
关键词
全面质量管理
骨科
护理
Total quality management
Orthopedics
Nursing
