8Coombs W T & Holladay S J.Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions [J].Public Relations Review, 2009,35(1 ) : 1-6. 被引量:1
9Coombs W.The Protective Powers of Crisis Response Strate- gies [J]. Journal of Promotion Management,2006,12 (3) : 241-260. 被引量:1
10Tyler L. Liability means never being able to say you're sorry: Corporate guilt, legal constraints, and defensiveness in cor- porate communication [J].Management Communication Quarterly, 1997,11:51-73. 被引量:1