摘要
紧急类呼叫中心往往承载着各种紧急响应业务,为市民提供快速处理的服务,除了受理紧急类事件外,还为群众提供快捷、有效的"急、难、险"综合服务。作为提高响应处置效率的工具,紧急类呼叫中心系统也被要求24小时不间断运转。紧急类呼叫中心系统故障可能会造成极为严重的后果。减少系统的停机时间,就可以极大地减少产生的损失。旨在通过对某紧急类呼叫中心系统硬件设备的双机冗余、应用层面的多路径冗余和系统整体的双活中心冗余等3个环节冗余设计的阐述,描述如何有效提高紧急类呼叫中心系统的可靠性及稳定性。
Emergency call center often cames with various emergency response services,providing the rapid processing of the service to the public.In addition to the admissibility of the emergency events outside,it also provides quick and effective 'urgent,difficult and dangerous' integrated services with the masses.As a tool to improve the response to the disposal efficiency,emergency call center system is also required to run for 24 hours.Emergency call center system failure may cause serious consequences.Reducing the downtime of the system,it can greatly reduce the resulting loss.The purpose of this paper is to describe how to effectively improve the emergency call center system reliability and stability through the elaboration of an emergency call center system hardware redundancy,application layer multi path redundancy and system overall double live center redundancy and three link redundancy design.
出处
《微型电脑应用》
2015年第9期53-55,5,共3页
Microcomputer Applications
关键词
紧急类呼叫中心
冗余
应急指挥
综合信息管理系统
Emergency Call Center
Redundancy
Emergency Command
Integrated Infomiation Management System
