摘要
目的:了解特需门诊患者的就诊需求,从而针对性采取措施提供更好的服务。方法:根据特需门诊实际情况,采用自行设计的问卷对100例特需就诊患者随机抽样调查。结果:患者对候诊时间和就诊秩序满意度较低,为86%和89%;特需门诊挂号和检查化验结果的反馈满意率为92%和95%;得到健康知识宣教和保护个人隐私满意率为96%和98%;其他方面的医疗服务和医疗水平给予了较高的评价。结论:患者对特需门诊的满意度较高,但有些方面还有待提高。
Objective;To understand the requirement of patients in special requirement outpatient for taking measures to provide better service.Methods：According the practical condition of special requirement outpatient,the questionnaire was designed and 100 patients of special requirement outpatient were randomly investigated.Results：The investigation showed that the satisfaction degree of watting time and order of diagnosis was as low as 86%and 89%;the satisfaction degree of registering and feed-back of examinations was 92%and 95%;the satisfaction degree of healthy knowledge propaganda obtaining and protesting individual privacy was 96%and 98%;the higher evaluation was obtained in other medical service,medical diagnosis and treatment level.Conclusion;The satisfaction degree of patients is higher in the special requirement outpatient.But some serice still need to be improved.
出处
《华夏医学》
CAS
2015年第3期77-79,共3页
Acta Medicinae Sinica
关键词
特需门诊
需求
改进措施
special requirement outpatient
requirement
improving measure
