摘要
病案管理是医疗质量管理的重要组成部分,是医院管理的核心内容之一,绩效考核是医院管理的重要手段。某公立医院于2014年施行了基于平衡记分卡的绩效考核,某院对临床医生及科主任的病案专项考核方案针对病案管理工作中存在的实际问题,以提升病案服务质量和服务效率为目标,兼顾直接责任与管理责任,通过考核建立有效的激励约束机制,充分调动员工的积极性,有效保护医患双方的合法权益。该方案的设计与实施经验,可供医院管理者共同探讨病案服务和医院绩效考核工作的持续改进。
The management of medical records is an important part of medical quality management, but also one of the core means of hospital management. Performance appraisal is an important means of hospital management. In 2014, a public hospital implemented performance evaluation based on the balanced scorecard. The special assessment program for clinicians and directors of medical records is to solve the actual problem in case management. The core concept of the program is to improve the quality and efficiency of medical record service, taking into account the direct responsibility and management responsibility. The program established effective incentive and restraint mechanisms to fully mobilize the enthusiasm of the staff, but also the effective protection of the legitimate interests of both doctors and patients. The special design and implementation experience can give some reference for hospital managers to discuss continuous improvement on medical service and hospital performance appraisal work.
出处
《中国病案》
2015年第7期4-6,共3页
Chinese Medical Record
关键词
公立医院
绩效考核
平衡计分卡
病案
考核指标
Public hospital
Performance evaluation
Balanced Score card
Medical records
Evaluation index
