摘要
目的:通过品管圈的手法,降低门诊医生处方不合格率,提高圈员解决问题的能力。方法:2012年7月笔者所在医院门诊西药房联合医院其他职能部门推行品管圈活动,按照品管圈十大步骤开展活动。运用鱼骨图、流程图、雷达图等解决问题。结果:门诊医生的处方不合格率由改善前的1.43%降为改善后的0.91%,达到了三甲医院的A级评审标准。结论:药房开展品管圈可以提升药学服务质量,促进医院合理用药,保障患者用药安全。
Objective：To reduce the unqualified rate of outpatient prescription by QCC,and to improve the ability of solving problems of the circle members.Method：The quality control circle in department of pharmacy of Zhenjiang first hospital and other functional departments was implemented in July 2012.The activities were carried out according to the ten steps of QCC,the fish bone diagram,flow chart and radar chart were used to solve problems.Result：Unqualified rate of outpatient prescription reduced from 1.43% to 0.91%,reached A standard of first class hospital. Conclusion：Carrying out the quality control circle in department of pharmacy can improve the quality of pharmaceutical care,promote rational drug use in hospital and ensure the medication safety.
出处
《中外医学研究》
2015年第15期156-158,共3页
CHINESE AND FOREIGN MEDICAL RESEARCH
关键词
品管圈
处方不合格率
鱼骨图
Quality control circle
Unqualified rate of prescription
The fish bone diagram
