摘要
针对我国ETC用户服务不能满足日益发展的全国高速公路联网收费的跨省服务需要,不利于ETC向高效运营管理、便捷绿色服务的联网新格局方向发展问题.通过ETC用户服务调研,分析了ETC客户服务的现阶段水平及存在的问题,并结合ETC发展的新形势,进一步分析ETC客户服务的发展趋势.研究认为新形势下的全国中心运营服务模式将是连接跨省业务之间的纽带,有助于我国高速公路ETC客户服务向"覆盖全国、便捷高效、技术先进、服务优质"的方向发展.
China＇s ETC user service cannot meet the growing inter-province toll service needs of the national expressway network. It is not conducive to the direction of development,which is efficient operation of ETC management,and convenient green services. In this paper,through the ETC customer service survey,this paper analyzed of the ETC customer service and problem. According to the actual needs of the development of ETC under the new situation,this study further examined of the development trend of ETC customer service. Under the new situation of National Center,the operation service model is the connecting link for inter-province transactions. This new model will promote customer service of the highway ETC,which is consistent with the direction to the development of ＂covering the entire country,convenience and high efficiency,advanced technology,and quality service＂.
出处
《道路交通与安全》
2015年第2期33-37,共5页
Road Traffic & Safety
关键词
高速公路
电子不停车收费
联网运营
客户服务
highway
electronic toll collection（ETC）
network operations
customer service
