摘要
我国国内快递服务的乱象丛生让此中的消费者权益问题成为焦点。欲缓和乃至最终解决此问题,需以良好地认知问题背后的历史铺陈及具体生成为前提。对此,历史的探讨揭示出快递行业尚处于市场剧变的自我调整中,相应地,规范层面亦表现为对行业发展的努力适应;关于快递服务条款与交易实践的实证分析则显示了消费者权益已被快递企业以服务条款架空的现状。以此为基点,问题的应对需考虑行业尚未充分发展的现状,并借鉴西方学者对于法律规制的种种局限的反思,秉持谨慎与耐心的总体态度,即在市场调整作用未充分发挥时应保持公权力介入的适度审慎,以及对快递服务市场尚处成长期的宽容与耐心。
Protection of consumers’rights and interests has become the focus because domestic service of express delivery is full of chaos.Before relaxing and solving the problem finally,it has to understand the historical foreshadower and con-crete formation of the problem well.Historical discussing reveals that express delivery industry is adjusting by itself in the fiercely varied market,accordingly the norm also tries to be adapted to the industry development;empirical analysis a-bout terms of express delivery and business practice reveals that consumers’rights and interests have been reduced by express delivery enterprise by the means of service terms.Basing on this,how to solve the problem needs to consider the present situation that the industry has not been developed adequately,meanwhile it also needs to draw lessons from the western scholars’reflection on the legal regulation’s limits.As a whole,prudent and patient attitude should be kept, namely the public power’s intervention should be prudent when the effect of market adjusting has not been exerted fully, meanwhile the tolerance and patience should be held to the immature service market of express delivery.
出处
《重庆邮电大学学报（社会科学版）》
北大核心
2015年第2期44-53,共10页
Journal of Chongqing University of Posts and Telecommunications(Social Science Edition)
关键词
快递服务
消费者权益保护
历史背景
问题的形成
应对方案
service of express delivery
protection of consumers’rights and interests
historical background
problems’ formation
solving project
