摘要
医患沟通是医疗服务质量的重要范畴,有效的沟通对防范医疗纠纷的发生具有重要的作用。医患关系既体现在医务人员的服务态度、道德修养、言行举止等方面,也体现在技术、管理层面上。了解和探究医患关系不和谐的影响因素,正确认识和处理医患关系,赢取患方和社会的尊重和信任,掌握和运用好医患沟通的技巧,建立有效的医患沟通,最大限度地帮助到患者是构建和谐医患关系的基础。
Doctor-patient communication is an important category of medical service quality,effective communication play an important role to prevent the occurrence of medical disputes.The doctor-patient relationship is reflected in the medical staff service attitude, moral cultivation, words and deeds, etc., but also on the technology and management.To understand and explore the influence factors of the doctor-patient relationship is not harmonious, correctly understand and handle the doctor-patient relationship, win the respect and trust of party and society, to master and use good doctor-patient communication skills, establish an effective doctor-patient communication, maximize the help to the patients is the foundation of building a harmonious doctor-patient relationship.
出处
《中国现代医生》
2015年第4期126-128,共3页
China Modern Doctor
关键词
医患沟通
和谐关系
Medical trouble communication
Harmonious relationship
