摘要
目的:通过探讨医院药学部的危机管理体系,提高药学工作者对安全事件相关的危机意识和反应能力,从危机变为转机。方法:从政策危机、管理危机、质量危机、素质危机、技术危机、安全与突发事件危机、公共关系危机、职业压力危机等方面分析。结果:危机管理体系能够及早发现问题,解决问题,杜绝不安全事件的进一步发扩大、发展。结论:危机管理体系的建立能够最大地保障公众的身心健康与卫生健康事业。
Objective：Through investigation of crisis management system of department of pharmacy in hospital, to improve related crisis awareness and response capacity of pharmacy worker to security event and change crisis into opportunity. Methods： An Analysis from the aspects of policy crisis, management crisis, quality crisis, quality crisis, technology crisis, security and emergency crisis, public relations crisis, and occupation pressure crisis was done. Results： The crisis management system can find problems, solve the problem, and avoid unsafe events to further expand and develop. Conclusions：The establishment of crisis management sys-tem can ensure the public physical and mental health, and medical and health services to the greatest extent.
出处
《中国民康医学》
2015年第2期10-12,共3页
Medical Journal of Chinese People’s Health
关键词
危机管理体系
药学部
加强监督管理
保障公众健康
Crisis management system
Department of pharmacy
To strengthen supervision and management
To protect public health
