摘要
通过实地调研、统计调查和理论研究,探索性构建了供电客户服务的顶层管理模型,初步提出供电客户服务体系管理框架。本研究成果突破性地引入PDCA(Plan-Do-Check-Action)循环管理方法论,对于供电服务工作的开展有一定的指导作用,对于通用服务也有一定的借鉴意义。
Through field research, surveys and theoretical studies the paper built a top-level power management model ~f cus- tomer service, initially proposed power customer service system management framework. The research introduced groundbreakiug PDCA cycle management methodology to conduct the work of electricity services. It has certain significance for the universal service
出处
《电力需求侧管理》
2014年第4期50-53,共4页
Power Demand Side Management
关键词
供电客户服务
服务体系
PDCA循环管理
管理框架
power supply customer service
service system
PDCA circulation management
management framework
