摘要
目的:分析品管圈活动在缩短患者候药时间中的应用及提高患者满意度的原因。方法:通过计划、实施、确认、处置等一系列步骤在门诊药房中开展品管圈活动,对比活动前、后某一时间段内患者候药时间,计算改善幅度。结果:患者候药时间平均差值由活动前3.85 min降至1.81 min,其进步率为52.99%。结论:品管圈活动有效降低了患者候药时间,提高了其满意度,提升了医院药学服务品质。
Objective： To analyse the application of quality control circle（QCC） in reducing time of waitting fbr durgs in outpatient, and to improve the patients＇satisfaction. Methods： The QCC activity was carried out through a se- ries of steps, such as plan, implementation, confirmation and disposal. The time of waitting for drug in certain period was compared before and after the implementation of QCC to calculate to the extent of improvement. Results： the time of waitting for durgs decreased from 3.85 min to 1.81 min. The extent of improvement was 52.99%. Conclusion： The implementation of QCC can reduce the time of waitting for durgs, and improve the patient＇s satisfaction and hospital pharmacy service quality.
出处
《抗感染药学》
2014年第1期61-65,共5页
Anti-infection Pharmacy
关键词
品管圈
候药时间
满意度
Quality control circle
time ofwaitting for durg
satisfaction
