摘要
目的:探讨护士在工作中所涉及的主要问题及其应对策略。方法:分析护患沟通、护理记录的障碍因素及原因,制订应对策略;分析护理侵权行为对患者及护理人员造成的危害,制定应对策略。结果:通过对护患沟通、护理记录的障碍因素及原因,护理侵权行为对患者及护理人员造成的危害进行原因分析,准确把握障碍因素,采取科学合理的应对策略,为患者提供安全、优质、高效、满意的服务,提高了护理整体管理水平及护理人员的工作质量。结论:正确认识护患沟通、护理记录和侵权行为的障碍因素,并采取正确的应对措施,对于提高护理整体管理水平,改善护患关系,促进患者健康,提高护理质量,化解护理纠纷,维护患者和护理人员的合法权益,防止侵权行为的发生具有重要的现实意义。
Objective： To investigate the main problems in the nursing work and its countermeasures. Methods： By analyzing the obstacle factors and causes in nurse-patient communication and nursing record, as well as the harm of nursing infringement behavior, we developed some corresponding coping strategies. Results： With analysis and accurately recognition of obstacle factors, scientific and reasonable strategies were adopted to provide patients with safe, high-quality, high-efficiency and satisfactory service. The also improved the quality of the overall level of the management and nursing care. Conclusion： The correct understanding of the obstacle factors in nurse-patient communication factors, the nursing records and the tort behavior was important in taking proper measures to improve nursing level.
出处
《大理学院学报（综合版）》
CAS
2014年第2期68-71,共4页
Journal of Dali University
关键词
护患沟通
护理记录
侵权行为
障碍因素
应对策略
nurse-patient communication
nursing records
tort
obstacles
countermeasures
