摘要
目的探讨工作流程优化在门急诊输液中心的应用效果,提高门急诊患者输液服务质量,保证患者输液安全。方法分析输液中心工作流程中潜在的安全隐患,对原有的工作流程进行优化和再造,比较流程优化前后患者满意度及间接护理时数情况的差异。结果流程优化后,患者满意度由优化前的92.5%上升至94.5%;输液患者接诊时间及止血带处理时间均较优化前缩短(P<0.001或P<0.05)。结论优化后的流程应用于临床,提高了工作效率,保证患者在输液中心得到高效、安全的治疗和护理。
Objective To explore the effect of intravenous infusion flow rebuilt on the patients’safety and nursing quality in intravenous infusion center.Methods Risk safety factors about intravenous infusion process in intravenous infusion center were analyzed and the work flow were rebuilt and optimized？The satisfaction rate,the reception time and the disinfection time for tourniquets were compared before and after work flow rebuilt.Results After work flow rebuilt,the satisfaction rate raised from 92？5%to 94？5%？There were significant differences among the reception time and the disinfection time for tourniquets before and after work flow rebuilt （all P＆lt;0？05）？After work flow rebuilt,both the reception time and the time for dealing with tourniquets are shorter than before. Conclusions The rebuilt work flow can make nurses work efficiently and enhance the patients’nursing quality？
出处
《现代临床护理》
2013年第11期60-64,共5页
Modern Clinical Nursing
基金
国家临床重点专科建设项目-专科护理1课题
关键词
流程优化
输液中心
间接护理时数
护理管理
work flow rebuilt
intravenous infusion center
identification
indirect nursing time
nursing management
