摘要
目的：探讨新入院患者护理需求与护士认知之间的差异，以调整护理服务行为，提高护理质量。方法采用自行设计问卷，对400例新入院患者和317名护士进行调查。结果总均分、服务态度、技术操作、责任心、健康教育、生活护理、专科护理、流程介绍、病情解释的护理需求方面患者的均值分别为（7．76±177;1．48），（7．83±177;0．78），（8．45±177;0．90），（9．11±177;0．67），（6．05±177;1．88），（6．50±177;1．18），（8．05±177;1．07），（7．93±177;1．31），（8．15±177;0．88）分；护士的均值分别为（6．35±177;2．31），（9．30±177;0．68），（6．10±177;1．24），（8．50±177;0．87），（4．20±177;1．42），（3．55±177;1．44），（8．28±177;0．84），（5．15±177;1．49），（5．74±177;1．21）分，新入院患者和护士认知差异有统计学意义（ t 值分别为27．885，-26．724，28．207，10．226，14．959，29．454，-3．278，26．130，29．763；P＜0．01）。新入院患者护理需求的重要性依次是责任心、技术操作、病情解释、专科护理、流程介绍、服务态度、生活护理和健康教育。护士对新入院患者护理需求认知的重要性依次是服务态度、责任心、专科护理、技术操作、病情解释、流程介绍、健康教育和生活护理。结论护士要以新入院患者的护理需求为基础，调整服务供给，提高护理服务满意度。
Objective To explore the differences between new inpatients ’ nursing needs and nurses ’ cognition, so as to adjust nursing behaviors and improve nursing quality .Methods Self-designed questionnaire was used to investigate 400 new inpatients and 317 nurses.Results The average value of total score , service attitude, technical operation, responsibility, health education, life nursing, professional nursing, procedure＆amp;nbsp;introduction and disease explanation was （7.76 ±177;1.48）,（7.83 ±177;0.78）,（8.45 ±177;0.90）,（9.11 ±177;0.67）, （6.05 ±177;1.88）,（6.50 ±177;1.18）,（8.05 ±177;1.07）,（7.93 ±177;1.31）,（8.15 ±177;0.88） for new inpatients, and （6.35 ±177;2.31）,（9.30 ±177;0.68）,（6.10 ±177;1.24）,（8.50 ±177;0.87）,（4.20 ±177;1.42）,（3.55 ±177;1.44）,（8.28 ±177; 0.84）,（5.15 ±177;1.49）,（5.74 ±177;1.21） for nurses.The differences were statistically significant （ t=27.885,-26.724,28.207,10.226,14.959,29.454, -3.278,26.130,29.763, respectively; P ＆lt;0.01）.New inpatients ’ nursing needs , in order of importance , were responsibility , technical operation , disease explanation , professional nursing , procedure introduction , service attitude , life nursing and health education .And nurses ’ cognition of their needs , in order of importance , were service attitude , responsibility , professional nursing , technical operation , disease explanation , procedure introduction , health education and life nursing . Conclusions Nursing staff should adjust their nursing service based on new inpatients ’ nursing needs , so as to improve the satisfaction of nursing service .
出处
《中华现代护理杂志》
2014年第1期56-58,共3页
Chinese Journal of Modern Nursing
关键词
护理需求
新入院患者
护士认知
Nursing needs
New inpatients
Nurses’ cognition
