摘要
人人都会抱怨,有些人偶尔抱怨,而有些人经常抱怨。文中的抱怨指表达令人不满的负面情绪。文章从抱怨的原因、抱怨的不良影响以及如何处理不满情绪三方面进行阐述,提出了在面临令人不满意的事件时,应该停止抱怨,将注意力聚焦在想要的结果和问题的解决上。如果遇到确实需要纠正的事情时,"我信息"这种表达方式可以进行更有效的沟通交流。
Everyone complaints. Some people com- plaint occasionally ,some people complaint chronical- ly. In this article, complaints are defined as expression of dissatisfaction. The article includes three aspects： the reasons of complaints, the consequences of com- plaints and how to deal with dissatisfaction. When confronting with dissatisfaction, one should pay atten- tion to the goal and problem solving instead of com- plaining. When something really needs to rectify, the mean of expression containing “I” message is useful.
出处
《社会心理科学》
2013年第12期89-92,共4页
Science of Social Psychology
关键词
抱怨
认可
问题解决
complaints
acceptance
problem solving
