摘要
目的了解北京市优质护理服务现状,分析问题原因并提出对策。方法采用个人深入访谈法与定性分析法进行定性分析。结果北京市优质护理服务完成了从个别试点到全面铺开,从形式要求到内涵建设的转变,取得患者、医生、医院、社会、政府多方满意的实效。但面临队伍不稳定,离职率逐年上升的突出问题,主要原因是:(1)护理服务价格体系调整滞后,(2)护理人员不足,(3)护理人员的职业前途不清晰,(4)职称晋升与医生平台相同,(5)待遇分配体系中护理人员没有更多的话语权。针对问题提出了对策建议。结论随着改革进程的推进,有必要深入地了解北京市优质护理服务的现状、问题,并分析原因,探讨对策,促进优质护理服务的可持续发展。
Objective To understand the status quo and problems of Excellent Quality Nursing Services Project in Beijing, and search causes and solutions. Methods Using in-depth interview and quantity analysis method. Results Excellent Quality Nursing Services Project in Beijing has been changed from respective to allover pilot, and from form to connotation construction, and has gotten effectiveness of multi-satisfaction from patients, doctors, hospitals, society, and government. But problems are still serious, that is, staffs are unsustainable, and the rate of off-job is rising year by year. Main reasons are as follows： （1）Service price system of nursing coordinately lags behind, （2）Nursing staffs are scarce, （3）Career prospect of nursing staffs is indistinct, （4）Stage of title promotion is the same as doctors, （5）No more voice is held by nursing staffs in distribution system. Conclusion Excellent Quality Nursing Services is an important measure that promotes the new round of medical and health system reform and public hospital reform. Performance and problems are in co-existence while process of reform boosts. It is necessary to realize more deeply what is status quo, problems and countermeasures of Excellent Quality Nursing Services project in Beijing to promote the sustainable de- velopment of the project.
出处
《中国医院管理》
2014年第1期25-27,共3页
Chinese Hospital Management
基金
北京市哲学社会科学规划一般项目(11ZHB007)
关键词
优质护理
个人深入访谈法
医院
Excellent Quality Nursing Services, in-depth interview method, hospital
