B2C网店关系绑定策略对顾客保留的影响
被引量:1
摘要
本文通过实证研究的方法,在B2C网店背景下,探究关系绑定策略对顾客保留的影响,并为B2C网店关系绑定策略的制定及实施提出建议。
出处
《合作经济与科技》
2013年第22期40-42,共3页
Co-Operative Economy & Science
参考文献6
-
1Berry L L,Parasuraman P A. Marketing Service-Competing Through Quality[M].{H}New York:The Free Press,1991. 被引量:1
-
2董大海,张瑞雪,胡宁俊.网络零售商顾客绑定策略的模型构建[J].市场营销导刊,2009(3):74-80. 被引量:1
-
3Reichheld Frederick F. Lead for loyalty[J].Harwad Bussiness Review,. 被引量:1
-
4Gerpott,Torsten,Wolfgang Rams,Andreas Schindler. Customer Rentention,Loyalty,and Satisfaction in the German Mobile Cellular Telecommunications market[J].{H}Telecommunications Policy,2001.25. 被引量:1
-
5Gwinner K P,Gremler D D,Bitner M J. Relational benefits in service industries:the customer's perspective[J].{H}Journal of the Academy of Marketing Science,1998.2. 被引量:1
-
6金玉芳,胡宁俊,张瑞雪.网上商店绑定策略对顾客价值影响的实证研究[J].管理工程学报,2011,25(1):18-25. 被引量:10
二级参考文献32
-
1董大海,金玉芳.作为竞争优势重要前因的顾客价值:一个实证研究[J].管理科学学报,2004,7(5):84-90. 被引量:60
-
2Harrison-Walker LJ, Neeley SE. Customer Relationship Building on the Internet in B2B Marketing: A Proposed Typology [J]. Journal of Marketing, 2004(winter) : 19 - 35. 被引量:1
-
3Berry LL, Parasuraman A. Marketing service-competing through quality[M] , New York: The Free Press, 1991. 被引量:1
-
4Peltier JW, Wesffall J. Dissecting the HMO-Benefits Managers Relationship: What to Measure and Why[ J ]. Marketing Health Services, 2000, 20(2) : 4 - 13. 被引量:1
-
5McCall GJ. The Social Organization of Relationships [ M ]. Chicago: Aldine Publishing Company, 1970. 被引量:1
-
6Turner RH. Family Interaction [ M ]. New York: John Wiley, 1970. 被引量:1
-
7Han SL. Antecedents of buyer-seller long-term relationships: An Exploratory model of structural bonding and social bonding: (Doctoral dissertation) [ D]. The Pennsylvania State University, 1991. 被引量:1
-
8Smith B. Buyer-seller relationships: Bonds relationship management and sex-type[J]. Canadian Journal of Administrative Sciences, 1998, 15(1): 76-92. 被引量:1
-
9Parasuraman A. Reflections on Gaining Competitive Advantage through Customer Value[ J]. Journal of the Academy of Marketing Science, 1997, 25(2) : 154 -161. 被引量:1
-
10Sheth JN, Newman BI and Gross BL. Why we buy what we buy: A Theory of consumption values [ J ]. Journal of Business Research, 1991, 22(2) : 159 - 170. 被引量:1
共引文献9
-
1马椿荣.消费者价值研究理论综述[J].商业时代,2014(10):60-61. 被引量:11
-
2严红梅,金成哲.网络环境中多维度承诺对顾客忠诚度影响的实证分析[J].延边大学农学学报,2014,36(3):258-264. 被引量:4
-
3张瑞雪,董大海,巩少伟,冯雪飞.顾客绑定策略对组织绩效的影响研究--以网络零售行业为例[J].大连理工大学学报(社会科学版),2014,35(3):69-73.
-
4李光明,蔡旺春,黄永春.基于消费者价值视角的购物网站特性对电子忠诚度的影响[J].软科学,2015,29(7):98-101. 被引量:13
-
5张德智.网络营销视角下我国传统零售业发展策略探讨——以服装产业为例[J].商业经济研究,2016(12):35-37. 被引量:8
-
6胡知能,卢威,韩冰.新产品扩散过程中供给约束对赠样策略的影响研究[J].管理工程学报,2016,30(3):170-178. 被引量:3
-
7刘晓莉,张雷.高校图书馆微信公众平台互动性对用户满意的影响研究:感知价值的中介效应[J].图书馆理论与实践,2016,0(6):94-98. 被引量:37
-
8王珺红,刘洋,史涛.网上银行顾客感知价值对银行顾客资产的影响[J].金融论坛,2014,19(8):50-59. 被引量:2
-
9关志强,刘蓉,丁宇,马瑛.节事活动旅游公共服务设施IPA评价--以2018中国-亚欧博览会为例[J].西北师范大学学报(自然科学版),2020,56(4):120-126. 被引量:5
同被引文献14
-
1张瑞雪,董大海.绑定导向概念与测量:一个双向视角的研究[J].大连理工大学学报(社会科学版),2011,32(3):13~19. 被引量:1
-
2PALMATIER R W, GOPALAKRISHNA S, HOUSTON M B. Returns on business-to-business relationship market- ing investments:strategies for leveraging profits[J]. Mar- keting Science, 2006,25 (5) : 477-493. 被引量:1
-
3MOHAMMED R, FISHER R J,JAWORSKI B J,et al. In- ternet Marketing: Building Advantage in a Networked E- conomy[ M]. Beijing : China FinancialEconomic Publish- ing House,2004. 112. 被引量:1
-
4RUST R T,AMBLER T,CARPENTER G S, etal. Meas- uring marketing productivity:current knowledge and future directions[J]. Journal of Marketing, 2004,68(4) : 76-89. 被引量:1
-
5PINAR M,CROUCH H L,PINAR M C. Relationship be- tween customer focus, innovation, and committed people and their impact on business performance:a case of Turkish firms[J]. Journal of Euromarketing, 2007,16 (3) : 37-49. 被引量:1
-
6PETERSEN J A,KUMAR V. Are product returns a nec- essary evil? antecedents and consequences[J]. Journal of Marking, 2009,73(3) : 35-51. 被引量:1
-
7RABINOVICH E, KNEMEYER A M, MAYER C M. Why do internet commerce firms incorpaorate logistics service providers in their distribution channels? the role of transaction costs and network strength[J]. Journal of Operations Management, 2007,25 (3) : 661-681. 被引量:1
-
8WANG Y G,KANDAMPULLY J A,LO H P,et al. The roles of brand equity and corporate reputation in crm: a chinese study[J]. Corporate Reputation Review, 2006,9 (3) :179-197. 被引量:1
-
9SPRENG R A,PAGE T J. The impact of confidence in expec- tations on consumer satisfaction[J]. Psychology Marketing, 2001,18(11) : 1187-1204. 被引量:1
-
10TSE A C B,SIN L Y M ,YAU O H M, etal. A firm's role in the marketplace and the relative importance of market orientation and relationship marketing orientation[J]. Eu- ropean Journal of marketing, 2004,38(9/10) : 1158-1172. 被引量:1
-
1陆霞,庄小将.B2C网店的技术因素对网上消费者购买意愿的分析[J].江苏商论,2010(5):51-53. 被引量:2
-
2陆霞,庄小将.基于消费者满意度的B2C网店营销策略分析[J].商业时代,2010(29):35-36. 被引量:6
-
3关辉.B2C网店品牌资产及其驱动品牌忠诚机理研究[J].审计与经济研究,2011,26(1):105-112. 被引量:10
-
4纪留利.企业商标战略探讨[J].法制与经济,2012,21(14):93-93. 被引量:2
-
5张瑞雪,董大海,巩少伟,冯雪飞.顾客绑定策略对组织绩效的影响研究--以网络零售行业为例[J].大连理工大学学报(社会科学版),2014,35(3):69-73.
-
6曹光明,江若尘,徐冬莉,陈启杰.顾客绑定策略效果形成机制及策略组合选择——基于网络零售环境的实证研究[J].商业经济与管理,2011(8):67-75. 被引量:3
-
7武子俊.加快包头文化旅游产业发展的研究[J].合作经济与科技,2014,0(21):18-19.
-
8赵宏霞,王新海,周宝刚.B2C网络购物中在线互动及临场感与消费者信任研究[J].管理评论,2015,27(2):43-54. 被引量:127
-
9纪留利.企业商标战略之我见[J].中国防伪报道,2012(7):57-59.
-
10安德鲁.许韦里南.生态标志对国际纺织品服装贸易的影响——安德鲁先生在WTO与丝绸贸易研讨培训班上的演讲[J].丝绸,2002,39(5):9-11.