摘要
电子政务公众服务系统采用信息通讯技术,通过流程优化与创新,向公民和法人提供便捷和高效服务。电子政务公众服务系统的建设、运营与持续改进是涉及到政府决策、行政管理、信息技术治理、软件系统开发及维护、数据和知识管理等多领域的复杂工程。基于对电子政务公众服务系统特性的分析和相关研究成果,提出一种面向公众服务领域的具有服务系统特性的系统框架—ESSF-EGov。该框架基于Zachman框架方法,具有覆盖电子政务公众服务系统生命周期所有阶段的整体性,也结合了相关多领域的视角。通过一个案例展示和说明了该框架在政府公众服务门户发展中的应用。
Abstract：An e-government public service system provides convenient and effective services to citi- zens and enterprises, through process optimization and innovations. The construction, operation and continuous improvement of e-government public service systems is a complex engineering task, involving multiple disciplines such as government decision making, IT governance, software system development and maintenance, data and knowledge management. A system framework, called ESSF-EGov, with fea- tures of service systems, is described based on analysis of e-government public service systems as well as analysis of research in related areas. The framework, based on the Zachman framework approach, is ho- listic in the sense that it covers the entire life cycle of an e government public service system, as well as links multiple perspectives of various stakeholders. The framework establishes a foundation for further developing a systematic and engineering methodology for the development of e-government public service systems. A real world application is used to demonstrate the effect of the framework for the development of a government public service portal.
出处
《计算机工程与科学》
CSCD
北大核心
2013年第9期64-72,共9页
Computer Engineering & Science
基金
西安市工业应用技术研发项目(CXY1133(5))
陕西师范大学新教师科研启动基金资助项目
关键词
公众服务系统
电子政务
服务系统
服务工程
Zachman框架
Key words： public service systems
e-government
service systems
service engineering
Zachmanframework
