摘要
业务流程效率是企业业务运营管理中非常关键的性能指标之一.针对目前业务流程性能研究缺乏实时、定量分析的问题,提出了应用ECA规则监控业务流程效率的实时管理方法.从业务流程效率分析指标体系出发,给出了业务流程效率实时管理框架,构建了多维数据仓库关系模型.探讨了业务流程效率监控的ECA规则以及业务流程效率实时管理控制引擎.以某企业的服装订单合同评审业务流程为例,通过对比测评,表明采用本方法实施业务流程效率管理后,整体流程执行效率提升了10%左右,业务活动执行的平均时间减少了15%左右.
Business process efficiency is one of critical performance indicators in an enterprise business process management. There was the lack of real-time and quantitative analysis in most existing approaches of business process performance analysis, which could not be used in improving and optimizing business process rapidly. To deal with this problem, this paper presents a real-time management method for monitoring business process efficiency by ECA rules. Through analyzing index architecture of business process efficiency, a framework for managing business process efficiency in real time was proposed and a relational model of multidimensional data warehouse was constructed, and ECA rules and a real-time management control engine for monitoring business process efficiency are studied and analyzed. Finally, results of contrast experiment show that efficiency of the business process implementation increases about 10% and average time of the business activity implementation decreases about 15% through a case test for an order contract review process in a clothing enterprise.
出处
《系统工程理论与实践》
EI
CSSCI
CSCD
北大核心
2013年第8期2065-2071,共7页
Systems Engineering-Theory & Practice
基金
"十一五"国家科技支撑计划资助项目(2006BAF01A44)
陕西省自然科学基金(SJ08-ZT14)
关键词
流程效率
指标体系
多维数据仓库
ECA规则
实时管理控制引擎
business process efficiency
index architecture
multidimensional data warehouse
event con-dition action （ECA） rules
real-time management control engine
