摘要
调查门、急诊病人的抱怨资料 ,结合管理中存在的问题进行分析 ,强调医院管理者要把病人的抱怨放在心上 ,有针对性地改进自己的工作 ,尤其注重服务质量的改善和提高。只有树立“病人至上”的理念 ,医院才能获得成功。
We surveyed the complaints from outpatient and emergency treatment and analyzed the existing problems in our management.We thought that the administrator of the hospital should pay attention to the patients complaints and improve management work,especially the quality of medical service.The hospital could be developed only that the staff had the concept that patient was our God.
出处
《中国卫生事业管理》
北大核心
2000年第7期400-401,共2页
Chinese Health Service Management
关键词
医院管理
门诊管理
急诊管理
hospital
patient
complaint
outpatient and emergency treatment
