摘要
参考LibQUAL图书馆服务质量评价方法和模式,对高校图书馆用户与馆员的心理契约进行绩效评估,并对其进行分析,找出图书馆用户与馆员心理契约违背与失衡的服务项目,结合实际分析问题并提出建议。
In light of the LibQUAL service quality evaluation method and model, a psychological contact performance evaluation is made between user and librarian of university library, and then to analyze them so as to find out service item of psycho-logical contact disobey and unbalance, combine realization analysis issues and to table proposals.
出处
《图书馆》
CSSCI
北大核心
2013年第2期47-49,共3页
Library
