摘要
在世界软件外包企业的发展过程中,信任是两方企业能顺利合作的基础。但是,实际上,企业往往忽视信任的重要性。首先介绍信任的概念和作用,引入软件外包的概念,然后分析软件外包中信任的特点、维度和作用以及影响因素与信任的建立。综述发现,尽管对软件外包信任的研究有增加的趋势,但是往往疏忽了对软件外包信任维护的研究;另外,文献也需要再细分不同阶段、不同企业类型下来研究信任的不同情况。
Trust is the key point of success in cooperation between companies in the process of software outsourcing. However, enterprises always ignored the importance of trust. In this review paper, we presented the definition and role of trust firstly, and introduced the definition of trust in software outsourcing. Then, we analyzed its characteristics, dimen- sion, function, impact factors and establishment. In conclusion, we found the study of trust in software outsourcing tends to be intense. However, the most existing literature ignored trust maintenance. And next step, study should discuss the different conditions by subdividing the different stage and companies.
出处
《科技管理研究》
CSSCI
北大核心
2013年第4期249-253,共5页
Science and Technology Management Research
基金
浙江省重点创新团队项目"生产性服务业与区域经济发展"(浙委办〔2009〕126号)
关键词
信任
软件外包
影响因素
综述
trust
software outsourcing
impact factors
literature review
