摘要
高校图书馆时常遇见读者投诉,规章制度不清、管理人员服务态度问题、占位纠纷问题是主要原因。从4个方面阐述了避免读者投诉的措施。
The complaints from readers often occur in university library, and the regulations, librarians＇ service attitude, and seat-occupying dispute, etc. From four countermeasures for avoiding the complaints from readers. main reasons ill-defined rules and aspects, this paper expounds some
出处
《科技情报开发与经济》
2013年第1期55-57,共3页
Sci-Tech Information Development & Economy
关键词
高校图书馆
读者投诉
应对措施
university library
complaints from readers
countermeasures
