摘要
目的:为医院社会责任行为分级的理论及实践研究提供参考。方法:基于国内外学者观点的文献研究和内容分析法,对通过大样本问卷调查和德尔菲法所最终确定的13种医院社会责任行为进行分级,并总结分级特征。结果与结论:把13种医院社会责任行为分为3个层级,其中初级医院社会责任行为有:提供优质的医疗服务、坏账处理、承担突发事件的救援任务等6项;中级医院社会责任行为有:具有外部正效应的医疗服务、价格优惠等3项;高级医院社会责任行为有:慈善医疗、教育科研、健康促进服务等4项。分级具备效益维度强调活动结果、活动性质维度相对和分级模型为动态的特征。
OBJECTIVE： To provide reference for theory and practice study of classification of hospital social responsibilities behavior. METHODS： Based on literature research and content analysis method, 13 kinds of hospital social responsibilities behav- ior were classified by large-scale sample and Delphi method and the characteristics of classification were summarized. RESULTS ＆ CONCLUSIONS： The 13 kinds of behaviors of the hospital social responsibility are divided into 3 levels. That is, primary level： providing excellent medical services, bad debts, undertaking rescues under emergency; intermediate level： medical services with positive external effects and favorable price; senior level： charity care, education and research, health improvement and health edu- cation. The classification of behaviors is characterized with results-based, relative and dynamic classifying model.
出处
《中国药房》
CAS
CSCD
2012年第41期3853-3854,共2页
China Pharmacy
基金
国家自然科学基金项目(70803022)
教育部人文社会科学研究项目(10YJC630300)
国家中医药管理局政策法规与监督司项目(ZY-YP-2010)
江苏省青蓝工程资助项目
关键词
医院社会责任
行为
分级
Hospital social responsibility
Behaviors
Classification
