摘要
目的:探讨急诊科护理人员遭受暴力的主要原因,为预防医院暴力制定干预措施提供依据。方法:分析急诊科护士遭受暴力侵袭的各种原因,并提出应对防范措施。结果:暴力事件发生的主要危险因素依次为病人(或家属)的要求未得到满足、就诊时间过长、服务意识不够、沟通能力差、医疗费用过高等。暴力事件多发生在中午10:00～14:00,上半夜21:00～23:00。暴力事件的发生方式从高到低依次为肢体暴力威胁、辱骂、故意损坏财物、肢体暴力。护理人员遭受暴力事件后产生委屈、抑郁、焦虑、失眠、不想继续从事护理工作等情绪。结论:发生工作场所暴力与护士的服务质量、沟通技巧、医院的就诊环境不理想、医疗费用等因素有关。
Objective： To provide evidence for intervention measures in the prevention of hospital violence by exploring main reasons of nurses in emergency department suffering from violence. Method： We had analyzed different reasons of nurses in emergency department suffering from violence and put forward to corresponding measures. Result： Hospital violence resulted from service quality, communication skills, high cost. Violence mostly happened at 10：00-14：00 am, 21：00-23：00 pro. The ways of violence were threat, abuse, intentional damage to property and physical violence; Nurses would feel wronged, depressed and anxious, suffering from insomnia and didn＇t want t o work. Conclusion： Incidence of workplace violence is related to the following factors： service quality, communication skill, hospital environment and cost.
出处
《西部中医药》
2012年第9期94-95,共2页
Western Journal of Traditional Chinese Medicine
