摘要
随着病案作为法律依据的广泛应用,病案窗口服务也成为医院对外服务的一个重要环节,提高病案窗口服务质量,比如良好的环境、较强的法律意识与解惑能力、人性化的服务,不仅可以和谐医患关系还可以提升医疗质量与管理水平。
Widely used as a legal basis with the medical record, medical record window service has also become an important part of the hospital external services. Measurements such as comfortable environment, strong awareness of the law and theability to dispel doubts, and humanization servic can provid a high quality of user-friendly service. Thus modle of service can not only construct the harmonious doctor-patient relationship but also improve medical quality and management level.
出处
《价值工程》
2012年第28期328-328,F0003,共2页
Value Engineering
关键词
病案
提高
窗口服务
medical records
improve
user-friendly service
