摘要
为了提高QChat业务质量,提出了基于用户感知的QChat业务质量评价方法。该方法通过对QChat业务呼叫过程的分析,构建了在用户感知体系下的QChat业务质量评价指标体系,然后将基于层次分析的模糊综合评价法应用于该评价指标体系。通过对样本数据进行评价,结果表明该方法能够反映业务质量等级,并能给出指标在不同评价等级上的隶属度。
The quality of telecom service is main factor for operator to attract customers. In order to improve the quality of QChat service, this paper proposed the quality evaluation method of QChat service based on quality of experience. According to the analysis of QChat calling process,it proposed an evaluation index system for QChat service based on QoE, and then evaluated the quality of QChat service by AHP-Fuzzy comprehensive evaluation method. Through evaluating the sample data, results show that, the proposed method can reflect the level of service quality, it can effectively reflect the membership of index that belong to different grades respectively.
出处
《计算机应用研究》
CSCD
北大核心
2012年第8期3140-3144,共5页
Application Research of Computers
基金
中国电信广州研究院横向基金资助项目(1090315)
中国通信学会科学技术奖获奖项目
