摘要
针对汽车维修服务方面让顾客满意度下降的问题,作了充分的阐述,并分析了其中的深层次原因,认为汽车维修服务行业有责任为汽车行业的发展做出贡献。
As an advanced means of transportation, the automobile, has become increasingly pro-gaze by consumers, but as a consumer, automotive maintenance is always that they can not stand things, car maintenance services, in many casesappearwill make customer satisfaction has declined. To solve this problem, this paper now forall sorts of problems to illustrate the analysis of vehicle maintenance.
出处
《装备制造技术》
2012年第6期171-172,193,共3页
Equipment Manufacturing Technology
关键词
汽车
维修服务
问题
分析
vehicle
maintenance
problems
analysis
