摘要
目的:探讨研究优质护理指征及改进护理质量控制的措施,使护理质量管理更趋于规范化、合理化、科学化、合理化。方法:自行设计问卷,对334名住院病人进行问卷调查。从问卷调查中的研究对象的答案中找出代表优质护理的指标术语进行编码,用SPSS软件进行分析。运用内容分析的方法对编码的术语进行归类分析。同时对护士加强管理,定期进行经验交流会、分析改进、加以总结、信息反馈。结果:病人对优质护理指征的观点归纳为5个主题:服务态度好、业务精湛责任心强、及时提供满足其需要的护理、对病人有人性化关怀、病人住院期间获得的良好感觉。强化了护理人员的服务意识,加强并提高了护理部的凝聚力,提高了护理部护理人员的整体素质,完善了护士管理系统,提高了护理质量。结论:病人在对护理要求上有其独特的观点。护理人员进行质量分析讨论、交流经验对提高护理质量有着非常重要的作用。
Objective： To investigate the indications of quality care and improve care quality control measures to manage the quality of care tends to be more standardized,rationalized,scientific and reasonable.Methods： The researchers designed the questionnaire,334 patients on the questionnaires.From the survey of the study to find out the answer on behalf of the indicators of quality care terminology coding,entered into the computer using SPSS software for frequency and percentage calculations.Content analysis using the method of coding terms are classified,and for study.At the same time,strengthening the management of nurses,regular exchange of experience,analysis,improvement,to sum up,feedback.Results： The patient perspective on quality care indications grouped into five themes： good service attitude,business skills strong sense of responsibility,to provide timely care to meet their needs,humane care of patients,hospital patients get a good feeling.Strengthen the awareness of nursing services,to strengthen and improve the cohesion of the Nursing Department,Nursing Department to improve the overall quality of nursing staff,improved management system for nurses to improve the quality of care.Conclusion： Patients in the care requirements has its own unique point of view.Quality nursing staff in analysis and discussion,exchange of experiences to improve the quality of care has a very important role.
出处
《宜春学院学报》
2011年第8期100-101,共2页
Journal of Yichun University
关键词
护理质量
分析
临床实践
指征
住院病人
Quality of nursing care
Analysis
Clinical practice Indicators
Hospitalized patient
