摘要
目的了解护理人员对护患沟通障碍、方法及技巧的认知，为促进临床有效护患沟通提供参考依据。方法采用问卷随机抽样调查湖北省6所三甲医院445名护士的护患沟通技巧及障碍认知情况。结果本组护士中87．2％接受过护患沟通培训，26．52％能熟练应用沟通技巧；98．88％认为护患沟通很重要，74．16％认为有效的沟通较易做到；81．35％认为影响沟通的原因是太忙，66．07％认为沟通不良是投诉主要原因。不同职称与工作年限护士沟通技巧掌握程度比较，差异有统计学意义（F=4．532，2．891，P〈0．05）。结论为提高护患沟通的有效性，护士应加强学习提高沟通技能；注重沟通技巧，综合掌握灵活运用；发挥高职称护士的优势，言传身教于实践工作。
Objective To explore the nursing staff＇ s cognition of barrier, method and technique of nursing-patient communication, to provide reference basis for improving effective nursing-patient communication. Methods 445 nurses sampled randomly from 6 hospitals in Hubei Province were investigated by selfdesigned questionnaire related to nursing-patient communication. Results 87.2% patients had trained about communication according teaching and 26.52% mastered these techniques skillful; 98.88% paid attention to communication with patients and 74.16% believed effective communication was easily attained, but 81.35% ignored it and the influential factors for communication was too busy to operate, and 66.07% nurses held that poor communication was head reason to lead complaint. The higher the title and service year, the deeper the master degree for these nurses, but the younger communicated more frequently with patients （F = 4. 532,2. 891, P 〈 0. 05 ）. Conclusions Nurse should strenthen their communication technique by learning, paying more attention to communicaiont skills and realizing advantage of senior nurses in order to provide effective communication.
出处
《中华现代护理杂志》
2011年第23期2807-2809,共3页
Chinese Journal of Modern Nursing
关键词
护理人员
护患沟通
沟通障碍
沟通方法
认知
Nursing staff
Nursing-patient communication
Communication barrier
Communication technique
Cognition
